It was almost inevitable that with 2 stores in the picture and Mrs G picking up whilst I returned (or vice versa) our nightly viewing, that at some point a DVD would go back to the wrong place. In any normal country, you'd expect that a store receiving a DVD clearly marked as from another store in it's quick drop would call the other store to report that yet another dumbass customer has got confused, the first store would call the customer and that would be the end of it - right?
Wrong. In fact what happens is that the receiving store puts the DVD to one side without telling anyone. 3 weeks down the line, a computer automatically generates a "Friendly reminder" postcard which is mailed to the customer informing him that the disk is overdue. The customer then has to make several phonecalls to ascertain the location of the disk, go to pick it up from one store, take it to the next store to be told that he has to speak to the manager who will only be in next day, come back the next day to find that not only is the manager not in at 11:00 as he was promised but that the shop only opens at 12:00 because it's Xmas but that the manager wasn't needed in any case to cancel part of the charge, leaving a smaller sum but still more than it would have been if the first shop had called through straight away.
Now I'm supposed to shake my head and say "only in Israel" except I'm not in Israel, I'm in America where the service culture is supposed to be so wonderful. So the moral of the story is that these tiny services screw ups occur all over the place and that so far I've been disappointed my American banks, cellphone companies, the licensing authority and now video stores. Just as when I was a new arrival in Israel I find that the appropriate response is to vent to no-one in particular, smile and get on with it.