Consumers to get their money back?

Two items of legislation which would improve the lot of consumers were approved by the Knesset Economics Committee yesterday according to The Marker. When purchasing an item from most stores in Israel, if it turns out to be faulty or inappropriate it is currently the norm to receive a credit at the store rather than a cash refund.

Credits are often lost and stores often limit the time in which they can be used. This can result in a net loss to the consumer, even assuming that he or she wanted to purchase a different item in the same place.

If passed into law, the legislation would clearly define for how long the item may be returned and in what condition it must be. Stores would be required to clearly state their returns policy.

A welcome and sensible piece of law making for the tired Israeli consumer...

Gilly